The telus billing support Diaries

The telus billing support Diaries

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• I used to be bounced amongst several agents, my calls were disconnected, And that i been given inconsistent details pertaining to my contract and reductions.

We're sorry to hear about each one of these issues you've experienced with equally tech support and billing. You should send us A personal message, and we’ll perform to receive you the help and follow-up required to take care of these difficulties as soon as possible.

Simply just sort the details of the inquiry in a very information and it'll be despatched to some human agent. Messaging here is asynchronous (non-Dwell), in order to near the app or go regarding your working day when the agent works in direction of acquiring you a resolution.

You can only modify it. I waited for one hour around the cellular phone to talk to a human. He was helpful, but had to redirect me to a different particular person. I had been then on maintain for another hour. They made available me a greater deal, however it wasn't what was offered on the net. Those people promotions are For brand new customers. For a faithful customer I would have to spend $seventy eight in comparison to $60 to get a new customer, with the service I wished.

I am requesting a transparent breakdown of my contract, including all applicable reductions, and a fair resolution to the issues I’ve experienced. Furthermore, I ask that somebody evaluate the decision recordings to grasp the very poor treatment I been given from a variety of brokers.

I'm crafting to precise my deep dissatisfaction While using the customer service I been given when attempting to clarify the details of my new agreement and savings. My latest working experience has remaining me sensation pissed off, undervalued, and concerned about your group's In general quality of support.

If our reply fixed your concern, be sure to click Settle for as Option to help Some others while in the Neighborhood.

The TELUS staff acknowledges that our operate spans many Territories and Treaty places and we've been grateful for the traditional Expertise Keepers and Elders who will be with us currently, whoever has absent in advance of us as well as the youth that inspire us.

If an automated assistant asks for The explanation of your get in touch with, point out "I want to make payment arrangements for my mobility Invoice".

Thank you on your attention to this subject. I look forward to a prompt and satisfactory resolution.

The TELUS team acknowledges that our do the job spans several Territories and Treaty locations and we are grateful for the normal Know-how Keepers and Elders who will be with us these days, those who have absent ahead of us as well as the youth that inspire us.

I have made various phone calls, I've clicked on "Alternatively, you could Speak to our TELUS Management Group here".  done the shape, without having response, and concluded another sort on MyTelus as well as go no reaction.

The TELUS team acknowledges that our operate spans many Territories and Treaty spots and we're grateful for the traditional Understanding Keepers and Elders who're with us right now, those who have absent in advance Telus technical support of us along with the youth that encourage us.

This is a substantial waste of time and only produces an exceedingly frustrated customer ahead of they get to speak for the CSR and now the CSR has to manage an now pressured for their Restrict customer.